Property Management FAQ | Nafso Property Management

Question 1

What areas does Nafso Property Management serve?

Accepted Answer

We serve Oakland County and Macomb County, Michigan, including Troy, Warren, Sterling Heights, Clinton Township, Shelby Township, Macomb Township, Rochester, Royal Oak, Pontiac, Hazel Park, Madison Heights, Roseville, Fraser, Macomb, and surrounding communities throughout both counties.

Question 2

What types of rental properties does Nafso Property Management manage?

Accepted Answer

We specialize in residential rental properties including single-family homes, condominiums, townhomes, and small multi-family units throughout Oakland and Macomb County. Whether you have one rental or a small portfolio, we provide the same level of professional service.

Question 3

How do I get started with Nafso Property Management?

Accepted Answer

Getting started is simple. Contact us for a free consultation and we'll walk you through our management agreement, discuss your property's needs, and outline our services. Once you sign on, we handle everything from marketing your property to placing a qualified tenant — typically within 2–4 weeks.

Question 4

What services are included in your property management services?

Accepted Answer

Our full-service management includes tenant marketing and placement, thorough tenant screening, lease preparation, rent collection, maintenance coordination, routine property inspections, financial reporting, lease enforcement, and eviction services when necessary. You get a dedicated team handling every aspect of your rental so you don't have to.

Question 5

How much does property management cost?

Accepted Answer

Our fees are competitive and transparent — no hidden charges. We charge a percentage of monthly rent collected for ongoing management, plus a leasing fee when we place a new tenant. The exact rate depends on your property type and the services you need. Contact us for a personalized quote.

Question 6

Are there any fees when my property is vacant?

Accepted Answer

We only collect management fees when rent is collected — we don't charge you for vacant months. Our goal is to minimize vacancy time through effective marketing, so it's in our interest to keep your property occupied with a qualified tenant.

Question 7

How does Nafso Property Management screen tenants?

Accepted Answer

We conduct a thorough screening process for every applicant including a full credit report, criminal background check, eviction history, employment and income verification (we require income of at least 3x the monthly rent), and rental reference checks from prior landlords. All screening is conducted in compliance with Fair Housing laws.

Question 8

How much can I rent my property for?

Accepted Answer

Rental pricing depends on your property's size, condition, location, and current market conditions in Oakland and Macomb County. During your free consultation, we provide a complimentary rental market analysis to help you price your property competitively — maximizing your income while minimizing vacancy time.

Question 9

How long does it take to find a tenant?

Accepted Answer

Most properties are rented within 2–4 weeks of being listed. We market your property on all major rental platforms including Zillow, Trulia, Apartments.com, and Realtor.com, and respond to inquiries promptly to minimize vacancy time. Pricing the property correctly from the start is the biggest factor in leasing speed.

Question 10

Who holds the security deposit?

Accepted Answer

Security deposits are held in a dedicated escrow account in compliance with Michigan landlord-tenant law. At move-out, we conduct a thorough inspection and process any deductions for damages beyond normal wear and tear, returning the balance to the tenant within the legally required timeframe.

Question 11

How does Nafso Property Management handle maintenance and repairs?

Accepted Answer

Tenants submit maintenance requests through the online portal. We triage each request, coordinate with our trusted vendor network, and handle routine repairs promptly. For non-emergency repairs above a pre-agreed threshold, we contact you for approval before proceeding. Emergency repairs are addressed immediately to protect your property.

Question 12

Do I have to use your vendors, or can I use my own contractors?

Accepted Answer

You're welcome to use your own licensed and insured contractors. Many owners have existing relationships with contractors they trust, and we're happy to coordinate with them. Our vendor network is available as a convenience — we've vetted them for quality, reliability, and fair pricing.

Question 13

What counts as a maintenance emergency?

Accepted Answer

Emergencies include situations that pose an immediate risk to the property or tenant safety — such as burst pipes, no heat in winter, gas leaks, electrical hazards, or a broken exterior door lock. We have a 24/7 emergency line for tenants and respond to these situations immediately, keeping you informed throughout.

Question 14

When do I receive my rental income?

Accepted Answer

Rent is due from tenants on the 1st of each month. After collecting rent and deducting any management fees or approved expenses, we direct deposit your net proceeds to your bank account. You'll receive a monthly statement detailing all income and expenses for your records.

Question 15

What financial reports do I receive?

Accepted Answer

You receive a detailed monthly statement showing rent collected, management fees, maintenance costs, and any other expenses. At year-end, we provide a comprehensive annual summary to simplify your tax preparation. All reports are accessible anytime through your owner portal.

Question 16

What happens if a tenant stops paying rent?

Accepted Answer

We follow a structured process: first, we contact the tenant and issue a formal pay-or-quit notice in compliance with Michigan law. If the tenant does not pay or vacate, we coordinate with eviction attorneys to file with the court. We handle all documentation and keep you informed at every step to minimize your financial exposure.

Question 17

Do you handle evictions?

Accepted Answer

Yes. We manage the full eviction process including serving proper legal notice, preparing documentation, and coordinating with licensed Michigan eviction attorneys. Our goal is always to resolve non-payment situations before reaching eviction, but when necessary, we move quickly and correctly to protect your investment.

Question 18

Are your leases compliant with Michigan law?

Accepted Answer

Absolutely. Our lease agreements are drafted to comply with Michigan's landlord-tenant laws, including the Michigan Truth in Renting Act and all applicable local ordinances. We stay current on legal changes so your lease always reflects the latest requirements, protecting you from liability.

Frequently asked questions

Getting Started

Services & Pricing

Tenant Screening & Leasing

Maintenance & Repairs

Financial Reporting & Payments

Evictions & Legal

Still have questions?